Korean Emerald Heart Necklace Pendant
Free Gift
Description
Care Instructions
- Wipe with a soft damp cloth (no harsh scrubbing)
- Avoid direct heat and long sun exposure
- Store stuffed (paper/filler) to maintain shape
Shipping & Delivery
Dispatch: within 24 hrs
Delivery timeline: 3-4Days
Tracking shared via SMS/Email once shipped
3 days Return and exchange
Return & Exchange Policy
Thank you for choosing Pramadda. π€
At Pramadda, we truly value every customer and want your shopping experience with us to be smooth, transparent, and hassle-free. Every product is carefully checked and packed before dispatch; however, if you need an exchange or face an issue with your order, please follow the guidelines below.
1. Easy Exchange
We understand that sometimes you may wish to exchange your purchase. We offer an easy exchange facility on eligible products.
- All eligible products can be requested for exchange within 3 days of delivery.
- To request an exchange, please email us at pramodaaoverseas.24@gmail.com within the 3-day exchange period.
- The product must be unused, undamaged, and in its original condition.
- The product must be returned with its original packaging, tags, accessories, and box, wherever applicable.
- Tote bags and other products supplied in a box must be placed securely inside their original box before being packed for return.
- The box must then be securely packed inside a courier bag.
- An extra courier bag is provided with every eligible order to make the exchange process easier for you.
- Once the product has been packed, please share a clear photograph of the packed parcel by email while requesting the exchange.
- Please ensure that the parcel is packed securely to avoid any damage during reverse transit.
- No additional exchange fee will be charged for eligible exchanges.
Once we receive and inspect the returned product, the exchange will be processed subject to the product meeting the above conditions.
2. Return Policy
Returns are accepted only in the following situations:
- You have received a damaged product.
- You have received a wrong product.
- The parcel/product received appears to be tampered with.
For an eligible return:
- The product must remain unused and in its original condition.
- It must be returned with all original packaging, tags, accessories, and box, wherever applicable.
- Tote bags supplied in a box must first be securely placed inside their original box.
- The box must then be securely packed inside the provided courier bag.
- Please share a clear photograph of the securely packed return parcel by email while raising your return request.
- All return requests must be emailed to pramodaaoverseas.24@gmail.com within the applicable time period mentioned below.
Returns requested for reasons other than receiving a damaged, wrong, or tampered product will not be eligible under our Return Policy. Customers may instead request an exchange if the product qualifies under our Exchange Policy.
3. Damaged, Wrong or Tampered Product Received
If you receive a damaged, incorrect, or tampered product, please contact us immediately.
To help us verify and resolve your concern quickly, the following conditions must be fulfilled:
- A continuous and unedited unboxing video is mandatory.
- The video must begin before the parcel is opened.
- The original outer packaging should be clearly visible and intact at the beginning of the video.
- The video should continuously show the package being opened until the product is completely removed and clearly visible.
- The damaged, incorrect, missing, or tampered area must be clearly visible in the same video.
- The video must show that the parcel is being opened for the first time.
- Videos indicating that the parcel was previously opened, repacked, or resealed may result in the claim being rejected.
- The unboxing video and complaint must be shared with us within 24 hours of delivery.
- Please email the video along with your Order Number, Name, Contact Number, and details of the concern to pramodaaoverseas.24@gmail.com.
Important
- Cut, edited, paused, partial, or post-opening videos will not be accepted as proof for damaged, wrong, or tampered product claims.
- Claims submitted after 24 hours of delivery may not be accepted.
- Please do not use the product once a damage/wrong-product claim has been identified.
- Products returned in used, damaged, altered, or incomplete condition may not qualify for return or exchange.
Our team will review the submitted details and assist you with the appropriate resolution as quickly as possible.
Thank you for shopping with Pramadda and for trusting us. π€
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Flat 5% Off on Prepaid Offer
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